Frequently Asked Questions

Your questions. Our answers.

Shipping

How long does it take to process and deliver my order?


Orders are usually processed within 1–3 business days. Standard delivery takes 5–8 business days after dispatch, giving an estimated total delivery time of 6–11 business days from the date the order is placed. Sundays and UK public holidays are not included, and delivery may take slightly longer during busy periods or circumstances outside our reasonable control.

How much does delivery cost?

Standard delivery is free on orders of £49.90 or more. A £4.99 delivery charge applies to orders below £49.90. The applicable delivery charge will be shown clearly at checkout before you pay.

Where do you deliver?

We currently deliver only to addresses within the United Kingdom. We cannot deliver to PO Boxes, BFPO addresses or parcel-forwarding services. Please make sure your delivery details are complete and accurate when placing your order.

How can I track my order, and what should I do if it is delayed?

Once your order has been dispatched, we will email you a tracking number, courier details and a tracking link. Tracking information may take 1–3 days to update. If your order has not arrived within the estimated delivery period, check the tracking information before contacting the courier or our team at support@angicoo.com.

Returns

Can I return an item if I change my mind or choose the wrong size?

Yes. You may request a return within 30 days of receiving your order. The item must be unworn outdoors, unused, unwashed, unaltered and returned in its original condition with the original tags and packaging.

How do I start a return, and who pays the return postage?

Email support@angicoo.com with your order number, the item you wish to return and the reason for the return. If the item is damaged, faulty or incorrect, please also include clear photographs. Return postage is paid by the customer for change-of-mind, sizing or other non-fault returns. If an item has a manufacturing defect or quality issue, Angicoo will arrange the return and cover reasonable return costs. Please wait for our return instructions before sending anything back.

When will I receive my refund?

Once your return has arrived and been inspected, an eligible refund will be issued to the original payment method, usually within 1–7 business days.

Order

Can I cancel my order?

Please contact us as soon as possible if you wish to cancel. An order can be cancelled free of charge before it has been processed and dispatched. Once it has been dispatched, we may be unable to stop delivery, but you can request a return after receiving it in line with our Returns and Refunds Policy.

What should I do if I entered the wrong delivery address?

Contact us immediately at support@angicoo.com with your order number and the correct address. We will try to update the details before dispatch, but changes cannot be guaranteed once an order has entered processing or has been sent. Customers are responsible for providing a complete and accurate delivery address at checkout.

What should I do if my item arrives damaged, faulty or incorrect?

Please contact support@angicoo.com as soon as possible. Include your order number, a brief description of the issue and clear photographs of the item. If the outer packaging was damaged in transit, please include photographs of the packaging as well. We will review the information and provide the appropriate next steps.

Payment

What currency will I be charged in, and are taxes included?

All prices and shipping costs are displayed and settled in British Pounds (GBP), and all applicable UK taxes are included. As we currently only deliver within the UK, there are no additional customs duties, import taxes, or clearance fees payable upon delivery of your order. Any shipping costs will be displayed before payment is completed.