Shipping policy

Thank you for shopping with Angicoo. We are committed to providing a reliable and transparent shipping experience for all our customers. Please review the information below regarding shipping, delivery times, tracking, and order-related inquiries.

1. Shipping Coverage

Currently, Angicoo only ships to addresses within the United Kingdom.

Please note:

• We do not offer shipping outside the UK.
• We cannot ship to P.O. Boxes, BFPO (British Forces Post Office) addresses, or freight forwarding service addresses.
• Customers are responsible for providing a complete and accurate delivery address when placing an order.

Failure to provide accurate delivery information may result in delays, delivery failure, or additional charges.

2. Shipping Costs

We aim to keep shipping costs simple and transparent.

Order Value	Shipping Cost
£49.90 and above	Free Shipping
Below £49.90	£4.99

All shipping costs will be clearly displayed before checkout and payment.

3. Taxes and Other Fees

All prices and shipping costs are displayed in British Pounds (GBP).

All applicable UK taxes are included where necessary.

As Angicoo currently only ships to addresses within the UK, customers do not need to pay additional customs duties, import taxes, or clearance fees upon receipt of their order.

Should any applicable shipping-related taxes or delivery fees arise during standard delivery to a UK address, Angicoo will cover these costs where necessary.

4. Order Processing

Orders are typically processed within 1–3 business days.

Business days are defined as Monday through Saturday, excluding UK public holidays.

Please note:

• Orders placed after 6:00 PM (UK time) will begin processing on the next business day.
• Orders placed on Sundays or UK public holidays will be processed on the next business day.
• Processing times may be slightly extended during busy periods, promotional events, or seasonal sales.
• If an item is out of stock or an unexpected delay occurs, we will contact you via the email address provided with your order.

5. Estimated Delivery Time

Once dispatched, most orders are delivered within the following timeframe:

5–8 business days after dispatch

The total estimated delivery time is 6–11 business days from the time the order is placed. Estimated delivery times are for reference only and are not guaranteed.

Delivery times may occasionally be affected by factors such as:

• Courier network delays
• Adverse weather conditions
• Public holidays
• Peak season demand
• Traffic disruptions
• Circumstances beyond our reasonable control

Please note that deliveries generally do not take place on Sundays or UK public holidays.

If your order contains multiple items with different dispatch times, we will ship them together whenever possible, unless otherwise agreed.

6. Delivery Partners

To ensure reliable delivery, Angicoo works with reputable delivery partners.

Depending on your order and delivery address, delivery partners may include services such as Royal Mail, Evri, DHL, UPS, or FedEx.

The specific delivery service used for each order may vary based on the destination, package size, and service availability.

7. Order Tracking

Once your order has been dispatched, you will receive a dispatch confirmation email containing:

• Your tracking number
• Courier details
• A tracking link (if applicable)

Please allow 1–3 days after dispatch for tracking information to become active.

If you do not receive a dispatch confirmation email, please check your spam or junk mail folders before contacting us.

8. Lost, Delayed, or Missing Packages

If your order does not arrive within the estimated delivery time, we recommend the following:

• Check the provided tracking information.
• Check with family members or neighbours who may have signed for or received the package.
• Contact the courier company directly for further information.
• Contact our customer support team for additional assistance.

While delivery is handled by our partners, Angicoo will work with them to investigate any lost or delayed shipments and assist in resolving the issue as quickly as possible.

If a package is confirmed lost in transit, we will review the case and provide an appropriate solution in accordance with our policies and applicable UK consumer rights.

9. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Before Dispatch

If your order has not yet been dispatched, please contact us as soon as possible to request cancellation. We will do our best to cancel the order and arrange a refund before it enters the delivery process.

After Dispatch

If the order has already been dispatched, we may be unable to intercept the parcel. You may still exercise any applicable cancellation or return rights after receiving the item, in accordance with our Return and Refund Policy.

10. Address Accuracy

It is the customer's responsibility to ensure that all delivery information provided at checkout is accurate and complete.

Please verify:

• Recipient's name
• Street address
• Postal code
• Contact number
• Email address

Angicoo is not responsible for delivery delays, failed deliveries or reasonable additional costs to the extent that they are caused by inaccurate or incomplete delivery information provided by the customer. This does not affect the customer’s rights where the delivery problem was not caused by the information provided.

11. Delivery Responsibility

Angicoo remains responsible for ensuring your order is delivered to the address provided at checkout or to another delivery location agreed upon by you.

The risk of loss transfers to the customer once the package has been delivered to the customer personally, to a recipient designated by the customer, or to the agreed-upon delivery location.

If the courier has marked the package as delivered but the customer is unable to locate it, please notify us immediately so we can assist with an investigation.

12. Contact Information

If you have any questions regarding shipping, delivery, or tracking information, our customer support team will be happy to assist you.

Email: support@angicoo.com

Phone: +44 7449 321711

Address: 39 Eskin Street, Keswick, CA12 4DG, United Kingdom

Customer Service Hours: Monday to Saturday, 9:00 am – 6:00 pm (UK Time)

Response Time: Within 1 business day

Thank you for choosing Angicoo. We greatly appreciate your trust.