Refund policy
Last updated: 29 August 2026
At Angicoo, we want you to be satisfied with the items you purchase. If you change your mind, the size you purchased is unsuitable, or there is a problem with the item, you may request a return or refund in accordance with the policy below.
This policy applies to items purchased through angicoo.com and is in addition to your consumer rights under the law. It does not limit or replace your statutory rights.
30-Day Return Policy
You may contact us within 30 days of receiving your order to request the return of an eligible item.
For returns requested due to a change of mind, an unsuitable size or personal preference, the item must meet the following conditions:
- It has not been worn outdoors or otherwise used;
- It is not damaged, washed or altered;
- It remains in the condition in which it was received;
- All original tags remain fully attached to the item;
- It is returned securely in its original packaging.
Footwear may be reasonably tried on indoors on a clean floor. Please avoid causing wear, stains or any other marks on the soles that may affect the item's resale.
For most products purchased online, your statutory right to cancel begins when the contract is formed and ends 14 days after the day on which you, or a person nominated by you, receives the item. You do not need to provide a reason for cancelling.
After notifying us of a statutory cancellation, you must return the item without undue delay and no later than 14 days after telling us that you wish to cancel.
During the statutory cancellation period, you may reasonably inspect and try on the item as you would in a physical shop. If the item has diminished in value as a result of use or handling beyond what is reasonably necessary for inspection, we may make a reasonable deduction from your refund to the extent permitted by law.
For non-quality-related returns requested between the 15th and 30th day after receiving the item, this is an additional return arrangement offered by Angicoo. We may be unable to accept returns of items that have been worn outdoors, used, damaged, washed or altered, or that cannot be resold due to their condition.
How to Start a Return
Please email: support@angicoo.com
Please include your order number in the subject line and provide the following in your email:
- Your order number;
- The item you wish to return;
- The reason for the return (this is not required when exercising your statutory right to cancel);
- Clear photographs if the item is damaged, defective or incorrect.
After receiving your request, we will provide return instructions, the correct return address, and any applicable return form or label.
To ensure that your return can be correctly identified and processed, please contact us before sending the item back. Using our returns process helps speed up processing, but does not limit your legal rights to cancel or return an item.
Please do not send returns directly to the contact address listed below without confirmation from customer service, as the actual return address may be different.
Return Shipping Costs
If the return is due to a change of mind, an unsuitable size or another non-quality-related reason, the customer is responsible for the return shipping costs.
If the item you received is faulty, damaged, not as described or incorrect, Angicoo will arrange the return or cover reasonable return costs.
We recommend using a tracked delivery service and keeping your proof of postage safely until the return and refund have been processed. Please package the item securely before sending it to prevent damage during return transit.
Damaged, Defective or Incorrect Items
If the item you received is faulty, damaged, not as described or incorrect, please contact us as soon as reasonably possible.
To help us investigate the issue, please provide:
- Your order number;
- A brief description of the issue;
- Clear photographs showing the affected area of the item;
- Photographs of the packaging if the outer packaging was damaged in transit.
Refunds
Once the return has arrived and the inspection has been completed, we will notify you by email of the outcome of the refund process. Eligible refunds will be returned to the original payment method used when placing the order.
Where the statutory right to cancel applies, we will refund the price paid and any basic outbound delivery charge you paid, up to the cost of our least expensive standard delivery option. Any additional amount paid for an enhanced or express delivery option is not normally refundable unless required by law.
We usually process refunds within 1 to 7 business days after receiving and inspecting the return. Where the statutory right to cancel applies, we will complete the refund no later than 14 days after receiving the returned item; if you provide valid proof of return postage to us earlier, this period will be calculated from the date we receive that proof.
After the refund has been submitted, your bank, credit card provider or payment service provider may require additional time for the funds to appear in your account. This timeframe is outside Angicoo's control.
If your refund has been confirmed but you have not received the funds after more than 7 business days, please contact us at support@angicoo.com.
Order Cancellation
If your order has not yet been dispatched, please contact us as soon as possible to request cancellation. We will do our best to cancel the order and arrange a refund before it enters the delivery process.
If the order has already been dispatched, we may be unable to intercept the parcel. You may still request a cancellation, return or refund in accordance with this policy after receiving the item.
Contact Us
If you have any questions about returns, refunds or your order, please contact:
Email: support@angicoo.comTelephone: +44 7449 321711
Address: 39 Eskin Street, Keswick, CA12 4DG, United Kingdom
Customer service hours: Monday to Saturday, 9:00 am–6:00 pm (UK time)We aim to respond to customer enquiries within 1 business day.